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Job information
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Donnelly Group is hiring an experienced Workshop Manager to join our team. Working within a busy and successful dealership, this is an excellent opportunity to take on a key leadership role, supporting our workshop team and helping to deliver high standards of performance, quality and customer service.
About this role
Manage the workshop workload and allocate jobs to Technicians to maximise productivity and customer satisfaction.
Ensure vehicles complete the eVHC process and support Service Advisors with additional work requirements, costs and timings.
Monitor repairs to ensure all work is completed correctly, efficiently and Right First Time.
Identify warranty repairs and obtain authorisation where required.
Support Technicians with complex technical issues, escalating where necessary.
Keep Service Advisors updated on repair progress and any additional work identified.
Ensure Repair Orders/Job Cards are accurate, complete and suitable for customer explanations and warranty claims.
Carry out quality control checks, including road tests where required.
Maintain high standards of health, safety and environmental compliance.
Ensure completed vehicles are prepared and ready for customer collection.
The Person
Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role
Must have at least 3 - 4 years experience, ideally within a franchised workshop
Must possess experience in electrical repairs and the use of diagnostic equipment
A full driving licence is essential
Benefits
30 Days’ Holiday — increasing with long service
Health Cash Back Scheme
Employee Assistance Programme — including GP Anytime
Enhanced Maternity & Paternity Pay
Pension Provision & Life Assurance
Access to Discounted Private Medical Cover
Retail Discounts through BenefitHub
Cycle to Work Scheme
Kingsbridge Diamond Membership Club
Continuous Development & Learning
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.
The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.
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