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Workshop Controller / Service Advisor (10139)
Details
Workshop Controller / Service Advisor
Location: Sandicliffe Dealership, Nottingham
Contract: Full-time
About the Role
We are looking for a Workshop Controller / Service Advisor to join our team at Sandicliffe Nottingham. This is a customer-facing and operational role that plays a key part in ensuring the smooth running of the workshop while delivering a professional, transparent service experience for our customers.
You will act as the link between customers, technicians, and the wider service team, balancing workshop efficiency with high standards of customer care.
Responsibilities
Plan and control daily workshop activity to maximise efficiency and productivity
Liaise closely with technicians to monitor job progress and resolve issues
Welcome customers, manage service bookings, and explain work required clearly
Provide regular updates to customers throughout the service process
Prepare estimates, authorise work, and ensure accurate invoicing
Ensure all work is completed in line with Mazda and Sandicliffe standards
Maintain compliance with health & safety and manufacturer requirements
About You
Experience in a service advisor, workshop controller, or similar aftersales role
Strong organisational and communication skills
Customer-focused with a calm, professional approach
Confident prioritising workload in a fast-paced environment
Able to work collaboratively with a diverse team
Knowledge of systems or processes would be advantageous, but not essential
Full UK driving licence
Benefits
Competitive salary with performance-related bonus
Manufacturer and in-house training
Career development opportunities within Sandicliffe
Employee benefits including staff discounts
A supportive, inclusive, and team-focused working environment
Our Commitment to Inclusion
Sandicliffe is proud to be an equal opportunities employer. We are committed to creating a workplace where everyone feels valued and supported. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.
Please note: All offers are subject to successful pre employment checks.