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Job information
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A new opportunity has arisen to join us as a Workshop Controller at Newbury. The main purpose of this role is to manage the process of optimising workshop resources to meet agreed departmental budgets and to control the flow of work through the workshop to maximise utilisation and ensure technicians are working efficiently.
In addition to workshop control responsibilities, this is a semi-productive role, requiring the successful candidate to support the workshop by carrying out servicing, maintenance, and repair work as required. You will lead by example, assist the team during busy periods, and help ensure customer vehicles are repaired and maintained to the highest standards.
Calculate and manage the effective use of workshop resources.
Monitor individual and workshop efficiencies to ensure key performance indicators are met.
Plan the distribution of work amongst the team, utilising available skills and experience.
Identify individual training and development needs.
Manage liaison between the workshop and service reception regarding customer vehicle progress.
Maintain workshop standards in accordance with company requirements.
Receive job cards from service reception, pre-time each job and allocate work to technicians to maximise sold hours and monitor progress.
Carry out servicing, maintenance, diagnostic and repair work as required to support workshop productivity and efficiency.
Lead by example through maintaining high standards of workmanship and technical expertise.
Assist the workshop team during peak periods, staff absence, or as operational demands require.
Receive customers and their vehicles in a friendly and professional manner, discuss and confirm requirements, and take responsibility for the vehicle during its time with the retailer.
Hand over and receive back any loan vehicle in accordance with company procedures.
Ensure repair orders are raised and processed according to established guidelines and that work is completed to schedule.
Ensure all internal and external customers receive excellent levels of customer service.
Promote services offered by other departments within the dealership.
Identify and resolve any customer concerns in conjunction with other departments.
Support other departments when required due to absence or workload demands and demonstrate flexibility in line with business needs.
Calculate and manage the effective use of workshop resources.
Monitor individual and workshop efficiencies to ensure key performance indicators are met.
Plan the distribution of work amongst the team, utilising available skills and experience.
Identify individual training and development needs.
Manage liaison between the workshop and service reception regarding customer vehicle progress.
Maintain workshop standards in accordance with company requirements.
Receive job cards from service reception, pre-time each job and allocate work to technicians to maximise sold hours and monitor progress.
Carry out servicing, maintenance, diagnostic and repair work as required to support workshop productivity and efficiency.
Lead by example through maintaining high standards of workmanship and technical expertise.
Assist the workshop team during peak periods, staff absence, or as operational demands require.
Receive customers and their vehicles in a friendly and professional manner, discuss and confirm requirements, and take responsibility for the vehicle during its time with the retailer.
Hand over and receive back any loan vehicle in accordance with company procedures.
Ensure repair orders are raised and processed according to established guidelines and that work is completed to schedule.
Ensure all internal and external customers receive excellent levels of customer service.
Promote services offered by other departments within the dealership.
Identify and resolve any customer concerns in conjunction with other departments.
Support other departments when required due to absence or workload demands and demonstrate flexibility in line with business needs.
Previous experience as a Workshop Controller, Senior Technician, or similar position within a franchised dealership environment.
Qualified vehicle technician with strong diagnostic and technical skills.
Comfortable operating in a semi-productive role, balancing workshop control responsibilities with hands-on technical work.
Excellent organisational and workload planning skills.
Strong leadership and people management abilities.
Ability to motivate and develop technicians to achieve performance targets.
Excellent communication and customer service skills.
Results-driven with a focus on efficiency, productivity, and customer satisfaction.
Full UK Driving Licence.
Previous experience as a Workshop Controller, Senior Technician, or similar position within a franchised dealership environment.
Qualified vehicle technician with strong diagnostic and technical skills.
Comfortable operating in a semi-productive role, balancing workshop control responsibilities with hands-on technical work.
Excellent organisational and workload planning skills.
Strong leadership and people management abilities.
Ability to motivate and develop technicians to achieve performance targets.
Excellent communication and customer service skills.
Results-driven with a focus on efficiency, productivity, and customer satisfaction.
Full UK Driving Licence.
Monday to Friday: 08:00 – 17:30 with a 1-hour break
Total: 45 hours per week
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