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A new opportunity has arisen to join us as a Workshop Controller at Mercedes-Benz of Guildford. The main purpose of this role is to manage the process of optimising workshop resources to meet agreed departmental budgets and to control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently. You will be required to understand and communicate effectively with other members of the department. Ensuring efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability.
Managing the effective utilisation of workshop resources to maximise productivity and profitability.
Monitoring individual and workshop efficiencies to ensure key performance indicators are achieved.
Allocating work to technicians based on skill set, availability and workload.
Reviewing workshop performance and identifying training and development opportunities.
Acting as the key link between the Workshop and Service teams, ensuring clear communication throughout the repair process.
Monitoring vehicle progress and ensuring customers are kept informed throughout their vehicle's visit.
Maintaining workshop standards in line with Mercedes-Benz and Sandown requirements.
Supporting the resolution of customer concerns and ensuring an exceptional customer experience.
Monitoring repair orders, workshop schedules and job completion times.
Promoting collaboration across departments to ensure the smooth running of dealership operations.
Supporting wider departmental activities and assisting other areas of the business where required.
Managing the effective utilisation of workshop resources to maximise productivity and profitability.
Monitoring individual and workshop efficiencies to ensure key performance indicators are achieved.
Allocating work to technicians based on skill set, availability and workload.
Reviewing workshop performance and identifying training and development opportunities.
Acting as the key link between the Workshop and Service teams, ensuring clear communication throughout the repair process.
Monitoring vehicle progress and ensuring customers are kept informed throughout their vehicle's visit.
Maintaining workshop standards in line with Mercedes-Benz and Sandown requirements.
Supporting the resolution of customer concerns and ensuring an exceptional customer experience.
Monitoring repair orders, workshop schedules and job completion times.
Promoting collaboration across departments to ensure the smooth running of dealership operations.
Supporting wider departmental activities and assisting other areas of the business where required.
Previous experience as a Workshop Controller, Senior Technician, Service Advisor or in a similar automotive role.
Strong organisational and time management skills.
Excellent communication skills and the ability to work effectively with both customers and colleagues.
A strong understanding of workshop operations and productivity management.
The ability to prioritise workload and perform effectively in a fast-paced environment.
A proactive approach to problem-solving and customer service.
A full UK driving licence.
Previous experience as a Workshop Controller, Senior Technician, Service Advisor or in a similar automotive role.
Strong organisational and time management skills.
Excellent communication skills and the ability to work effectively with both customers and colleagues.
A strong understanding of workshop operations and productivity management.
The ability to prioritise workload and perform effectively in a fast-paced environment.
A proactive approach to problem-solving and customer service.
A full UK driving licence.
Monday to Friday: 07:00-17:00 with a 1-hour unpaid break
Total 45 hours per week
Monday to Friday: 07:00-17:00 with a 1-hour unpaid break
Total 45 hours per week
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