Workshop Controller

Mon Motors, one of the UK’s leading family-run automotive dealer groups, is looking for an experienced and highly motivated Workshop Controller to join our d ynamic Aftersales team .

This is a key role within our fast-paced workshop environment, reporting directly to the Aftersales Manager. You’ll be responsible for leading a team of skilled technicians, ensuring high-quality servicing and repairs while delivering an exceptional customer experience.

• Lead, manage and motivate the workshop team to deliver high standards of work.
• Allocate jobs effectively to technicians and monitor progress against time and quality targets.
• Maintain excellent communication between workshop and front-of-house teams.
• Provide technical support and problem-solving expertise .
• Ensure all brand standards and customer satisfaction KPIs are consistently met.
• Monitor and drive workshop productivity, efficiency, and utilisation.
• Be the go-to person for updates and information on vehicle progress.

• Proven experience in a Workshop Controller role, preferably within a main dealer environment.
• Strong technical background with excellent problem-solving skills.
• Experienced in team management and workshop performance tracking.
• Highly organised, proactive, and capable of multitasking.
• Proficient with workshop management systems and software.
• Excellent communicator with strong interpersonal and leadership skills.
• Focused on delivering exceptional customer service and upholding brand standards.

Ready to Join the Team?

If you’re passionate about leading high-performing workshop teams and delivering top-tier customer service, we want to hear from you.

Benefits with the role

• Contributory Pension Scheme
• Generous holiday allowance
• An extra holiday day to celebrate your birthday
• Life assurance scheme
• Employee Assistance Programme (EAP)
• Manufacturer-led training and career development
• Car benefit scheme
• Servicing, Parts & Accessory discounts

Working at Volkswagen Bristol

With easy access from both the M4 and M5 motorway networks, Volkswagen Bristol is conveniently positioned for those travelling from Bristol, South Gloucestershire, North Somerset, and the surrounding areas.

With a busy showroom and a large customer base across the South West, no two days are quite the same. From the latest petrol and hybrid models through to the expanding all-electric ID. family, you’ll work with Volkswagen’s latest vehicles and technology while representing one of the world’s most recognised automotive brands.

The showroom is home to teams across Sales, Aftersales, Customer Service, Administration, and the Workshop, all working together to deliver the service customers have come to expect from Volkswagen. With a wide variety of roles across the business, Volkswagen Bristol provides a supportive environment where you can develop your skills and grow your career.

The Service team

Working in the Service team at Mon Motors means supporting customers throughout their ownership experience and ensuring every vehicle is maintained to the highest standard. From managing bookings and keeping customers informed to coordinating with technicians in the workshop, you help deliver a smooth and professional aftersales service.

You will be part of a focused team that values clear communication, accuracy, and proactive organisation. Whether you are advising on maintenance work, preparing job cards, or ensuring vehicles are ready for collection, your role is essential to the efficiency of our aftersales operations. With structured training, modern systems, and strong managerial support, you will have the tools to build your knowledge and provide a consistently reliable service to every customer.

Our values