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Drive Workshop Excellence – Workshop Controller at Halliwell Jones (North Wales) Ltd
At Halliwell Jones, precision, efficiency, and teamwork drive everything we do. As a Workshop Controller at our North Wales centre in Llandudno, you’ll coordinate activities, optimise productivity, and ensure every vehicle meets the exceptional standards our customers expect. You’ll lead a team that takes pride in its work, delivering results every day and seeing the direct impact of your decisions in a fast-paced, high-performing environment. This is an opportunity to grow your career while making a real impact on a high-performing workshop.
A Dealership Transforming for the Future
We're currently investing significantly in our North Wales facility through a major showroom refurbishment to BMW Group's latest RetailNEXT standards.
RetailNEXT is BMW's new global retail concept, designed to create a more modern, premium and customer-focused environment. It transforms the traditional dealership experience into a welcoming, digitally enabled space where customers can explore, learn and engage with the brand in a more personalised way.
The refurbishment will introduce:
Contemporary showroom design and customer lounges
Enhanced digital technology throughout the dealership
Premium customer consultation areas
Improved colleague workspaces and facilities
A more collaborative and engaging environment for customers and teams alike
This is a fantastic opportunity to join the business during an exciting period of investment and transformation and play a leading role in the future success of the dealership.
Benefits
🎉 Time to Unwind – Enjoy 22 days’ holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
🚗 Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
🤝Work Where People Matter – A friendly, family-run business with a supportive team culture
🧠 Expert Training – Specialist development with BMW UK to keep your skills sharp
📜Gain Accreditation – Boost your career with official BMW certification
🌱Grow With Us – Ongoing learning and a clear path to progression
🏢Enjoy Your Environment – Work in a modern, high-spec facility designed for excellence
🛡️Security and Peace of Mind – Benefit from our Life Assurance Scheme
Your Responsibilities
To supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability.
Manage workshop activity relating to technical issues and systems and overall productivity.
Requirements
Possess a track record of high achievement within the aftersales/service arena.
Able to fully exploit all opportunities available.
Ability to work alongside a strong company management team is essential.
Possess good judgement and ability to act with discretion, diplomacy and tact.
Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
A commitment to maintain standards of performance of the service team through effective coaching and performance management.
An enthusiastic, dynamic and team orientated personality that offers help and support to others.
Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
Ability to work weekends and bank holidays.
Thorough knowledge of computer applications (MS Office, Drive).
Full valid UK driving licence.
Don’t just manage a workshop—shape an operation. Apply today via the link or send your CV to the address below and become part of a team that values skill, efficiency, and excellence.
Halliwell Jones (Wilmslow) Ltd
Coppice Way
Handforth
Cheshire
SK9 3PB
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Halliwell Jones Limited, Halliwell Jones (Chester) Limited, Halliwell Jones (Warrington) Limited, Halliwell Jones (North Wales) Limited, Halliwell Jones (Wilmslow) Limited, Halliwell Jones Deva Limited & Halliwell Jones KIA Southport Limited are an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.
We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.
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VAT Numbers: Halliwell Jones Soutport (439 2436 40), Halliwell Jones Chester (595 7720 89), Halliwell Jones Warrington (696 2759 73), Halliwell Jones North Wales (289 3231 34), Halliwell Jones Wilmslow (157 2251 74), Premium Trade Cars (439 2436 40), Halliwell Jones Chester Motorrad (595 7720 89), Halliwell Jones Deva (404 5661 14).
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Approved Used BMW & MINI
All Approved Used Cars will come with the following:
Minimum 12 month unlimited mileage warranty
Verified service history
Vehicle history and mileage check
Minimum 12 month Roadside Assistance
Minimum 12 months MOT cover
BMW & MINI Used Cars
BMW Used Cars share all of the Approved Used Car Benefits however may not meet BMW's Approved Used Car servicing standards and therefore are sold without a verified service history. All vehicles undergo the same meticulous checks as an Approved Used Car and will have a comprehensive service completed before reaching the forecourt. For more details, contact your local Halliwell Jones BMW or MINI Centre.