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Workshop Controller - Cheltenham
Location: Baylis Cheltenham
Driver Licence Required:
Yes
Salary: £Up to £37k depending on experience
Department: Service
See the job description for full details
Working Hours
Mon - Fri: 8.00 – 6.00 pm
Baylis is looking for an organised, proactive and customer-focused Workshop Controller to join our busy aftersales team. This is an excellent opportunity for someone who enjoys leading from the centre of the workshop, coordinating technicians, supporting Service Advisors and ensuring every customer receives an exceptional experience.
Essential Requirements
Full UK Driving Licence
Previous experience as a Workshop Controller, Senior Service Advisor, Workshop Supervisor or similar role within an automotive aftersales environment
Strong understanding of workshop operations, vehicle repair processes and customer service standards
Working Hours
Monday to Friday: 8:00am – 6:00pm
Benefits
£34,000 – £37,000 basic salary depending on experience
31 days paid holiday (including bank holidays), rising with length of service
Company pension contribution
Annual company events
Bespoke induction and ongoing development training
Staff discounts on vehicle purchases and servicing
Retail discounts for many high street stores
Death in Service benefit
Free eye tests, dental and therapy treatments
About You
You are highly organised, thrive in a fast-paced environment and enjoy keeping everything running smoothly. You have excellent communication skills, can confidently prioritise competing demands and take pride in delivering a first-class customer experience.
You will bring:
At least 3 years' experience within an automotive aftersales environment
A strong understanding of workshop planning, vehicle repairs and service processes
Excellent communication skills with the ability to liaise confidently with customers, technicians and colleagues
Strong organisational skills with the ability to manage multiple priorities
A proactive and solutions-focused approach to problem solving
High attention to detail and a commitment to delivering quality workmanship and customer satisfaction
The Role
As Workshop Controller, you will be responsible for coordinating the daily operation of the workshop, ensuring work is allocated efficiently, repair progress is monitored and customers are kept informed throughout their vehicle's journey.
Working closely with the Service Manager, Service Advisors and technicians, you will play a key role in maintaining workshop efficiency, productivity and customer satisfaction.
Key responsibilities include:
Planning and controlling the daily workshop schedule
Allocating work to technicians based on skill, availability and workshop priorities
Monitoring repair progress and ensuring work is completed on time and to the highest standard
Acting as the main point of communication between technicians, Service Advisors and customers
Providing customers with regular progress updates and obtaining authority for additional work where required
Preparing accurate labour and parts estimates and producing completed invoices
Carrying out quality control checks before vehicles are returned to customers
Maintaining accurate workshop documentation, job cards and vehicle history records
Supporting departmental productivity while ensuring compliance with manufacturer standards and health & safety procedures
Promoting and living the Baylis core values every day
Job Types: Full-time, Permanent
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