Workshop Controller

We’re recruiting for a Workshop Controller to join our team at Omoda/Jaecoo branch in Newcastle.

Benefits

• £35,000 – £45,000 DOE plus benefits
• Additional opportunity to earn up to £9,000 every three years in performance-based bonuses– terms and conditions apply
• All overtime paid at time and a half
• 33 days’ annual leave
• Training provided to become an EV-accredited Technician
• Generous employee discounts
• Private healthcare and sick pay cover
• Maternity and paternity packages

Working Hours

Monday – Thursday 8am – 5.30pm, Friday 8am – 4.30pm and alternate Saturdays 8am – 12pm

About the Role

As a Workshop Controller for Arnold Clark, you’ll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repairs, while making sure you always maintain a clean, safe and professional workshop.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

Responsibilities

• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
• Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policies
• Working with colleagues and other departments to ensure a seamless service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Providing estimates for servicing and repairs and setting timescales
• Accurately recording technician time and writing technical reports and recommendations

Requirements

• Relevant experience in the automotive industry, including previous workshop control or technician roles
• High levels of organisation and accuracy
• Strong IT skills
• Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face –to face and via email
• The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work
• Ability to create more work opportunities and sales in an honest and compliant manner