Warranty Administrator

Vertu VAG Warranty HUB

£30,000 Salary | Excellent Benefits | Career Development Opportunities

Are you an organised and detail-oriented automotive professional looking for your next challenge?

At Vertu VAG Warranty HUB, we're looking for a dedicated Warranty Administrator to join our specialist team. This is an excellent opportunity to play a vital role in supporting our dealerships and manufacturer partners, ensuring warranty claims are processed accurately, efficiently, and in line with manufacturer standards.

With a competitive salary of £30,000, a comprehensive benefits package, and genuine opportunities for career development, this role offers the chance to build a rewarding career with one of the UK's leading automotive retail groups.

At Vertu, we know our success is built on the talent and dedication of our colleagues. That's why we're committed to investing in your future through training, development, and opportunities for progression.

You'll join a supportive and collaborative team environment where your contribution is valued and where quality, accuracy, and customer service are at the heart of everything we do.

Benefits Include

• £30,000 salary
• 25 days annual leave plus bank holidays, increasing with length of service
• Enhanced maternity and paternity pay
• Pension scheme
• Share Incentive Scheme
• Colleague Purchase Scheme
• Preferential Service Rates
• Access to our online rewards platform offering cashback and discounts with major retailers
• Ongoing training and development
• Career progression opportunities across the wider Vertu Group

About the Role

The Warranty Administrator plays a crucial role in managing the relationship between our dealerships, manufacturers, and customers, ensuring warranty claims are processed accurately and efficiently.

Working within the VAG Warranty HUB, you'll help maintain high standards of compliance while ensuring warranty submissions are completed correctly and within manufacturer guidelines.

Responsibilities

• Reviewing and checking warranty claims submitted by dealerships
• Processing and submitting warranty claims in line with manufacturer requirements and standards
• Ensuring all invoiced warranty work is submitted promptly and accurately
• Supporting the reconciliation of warranty payments alongside the Accounts department
• Investigating and resolving rejected warranty claims
• Maintaining accurate records and documentation
• Working collaboratively with dealership teams to ensure compliance and efficiency
• Identifying opportunities to improve warranty processes and claim success rates

Requirements

We're seeking an individual who is highly organised, meticulous, and committed to delivering high standards of accuracy and service.

Ideally, You'll Have

• Experience within the motor industry, ideally in a warranty, service, or aftersales environment
• Previous warranty administration experience (desirable)
• Experience using Kerridge/CDK systems (advantageous)
• Strong administrative and organisational skills
• Excellent attention to detail and accuracy
• Ability to work effectively within established processes and manufacturer guidelines
• Good communication and relationship-building skills
• A proactive and positive approach to problem-solving

Develop Your Career with Vertu

We are proud to invest heavily in our colleagues' learning and development, providing industry-leading training and long-term career opportunities throughout the business.

Whether you're already working in warranty administration or looking to build on your experience within service or aftersales, we'll provide the support and development you need to succeed.

Join a Team That Values Excellence

This is an exciting opportunity to become part of a specialist function that plays a key role in supporting dealership operations and delivering outstanding service standards across the group.

If you're looking for a stable, rewarding role where your attention to detail and organisational skills can make a real impact, we'd love to hear from you.

Take the next step in your career and join the team at Vertu VAG Warranty HUB as our next Warranty Administrator. We look forward to hearing from you.