Salary
Working Hours
- 42 hours per week
- Monday to Friday 8:30am-5:30pm
- NO WEEKENDS!!
Employer:
- Lookers Vauxhall & Leap Motors
- Derby Road, Bootle, Liverpool, L20 8LR
Lookers offers an industry-leading benefits package, which includes:
- 23 days paid holiday + bank holidays (increases with service)
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and life assurance
- Smart Health – Free access to support 24 hours a day
- Enhanced paid maternity, paternity and adoption leave
- Choices staff scheme
- Work wear
- Excellent ongoing professional training
- Excellent career development opportunities
- Job security with a successful, busy main dealership
Responsibilities
- Administer and process warranty claims in a timely and accurate manner
- Ensure all documentation meets manufacturer and audit requirements
- Liaise with service advisors, technicians, and Stellantis brand requirements to resolve queries
- Monitor warranty submissions and follow up on outstanding claims
- Conduct customer pre-calls to confirm bookings, gather relevant information, and ensure a smooth service experience
- Maintain accurate records and ensure compliance with internal procedures
- Support the service team with general administrative duties
About You
- Previous experience in a service or warranty administration role (automotive preferred)
- Strong attention to detail and excellent organisational skills
- Ability to work independently and take ownership of processes
- Confident communicator with a proactive and professional approach
- Comfortable making outbound pre-calls to customers
- Familiarity with dealer management systems is advantageous
CALEX UK are screening candidates for this role, on behalf of Stellantis.
Stellantis are a leading global automotive manufacturer made up of 14 iconic automotive brands including Peugeot, Citroen, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS.
Stellantis UK has a national network of 795 franchised car dealerships.
CALEX UK ARE COMMITTED TO HELP PROGRESS YOUR CAREER, SKILLS & DEVELOPMENT – AND YOUR EARNINGS TOO! Apply today and let’s talk.