Location
Bournemouth / Poole
Region
Dorset
Category
Toyota - Bournemouth (STB)
(Service)
Vacancy Type
Permanent/Full Time
Salary
£32,000 OTE Competitive Salary (Uncapped)
Job Summary
The Driving Spirit
Snows Group is an AM Top 50 automotive retailer covering 20 brands at 54 franchises. Based in the south and south-west of England the business differentiates itself from its competitors by delivering outstanding customer service for its customers and manufacturer partners. We are on the lookout for a Warranty Administrator to join the Aftersales Team at Snows Toyota & Lexus Bournemouth, based in Bournemouth.
The Warranty Administrator is a member of the Aftersales Team and will report to the Aftersales Manager. The Warranty Administrator will ensure the accurate and timely processing of Warranty claims.
Your day
- Ensure correct submission of warranty claims are made to manufacturer in a timely manner.
- Ensure that all jobs passed for warrant submissions are accurately invoiced and costed.
- Document all warranty, goodwill and recall work as per manufacturer’s requirements and Retailer policy.
- Provide advice on warranty claims to the Franchise team to ensure total customer satisfaction
- Utilise technical knowledge and understanding of warranty procedures to enable effective, economic, and correct application of manufacturer’s warranty systems.
- Ensure all clerical functions within the warranty department are carried out in accordance with Snows policy.
- Ensure Service Advisers and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle.
- Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims.
- Assist the Aftersales Manager in obtaining a good and consistent warranty audit result.
- Assist with other administration duties when necessary.
- Assist with Service Advisor allocation and preperation.
- Customer follow up.
Have you got what it takes?
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate numerate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- Ability to work to tight deadlines to achieve the business needs.
- Able to react positively to organisational and market changes.
- Full, clean driving licence.
What is in it for you?
- Highly competitive salary.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows.
Working Hours
Monday to Friday 08:00 - 18:00 (with 1 hour for lunch)
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.