About the Role
You will administer our warranties supporting our branches and its customers and clients through the various services we provide for our manufacturers.
Detailed Responsibilities
- Preparing, qualifying & submitting claims to manufacturer’s accurately & efficiently for all the branch according to the brand’s procedures
- Select claims to support key work streams and deliver commercial effectiveness
- Preparation of claim forms and supporting material for all branches within expiry timeframes
- Ensuring maximum return from all our manufacturers for all warranty work including the issue of credit notes and associated paperwork
- Input/update/monitoring and management of all manufacturer’s warranty payments
- Input/update/monitoring and return of warranty parts to our manufacturers and reconciliation of all warranty schedules
- Input/update/monitoring of warranty submissions, credits, rejections and customer contributions towards goodwill claims
- Develop relationships with other staff members, specialist repairers and manufacturers’ representatives
- Manage, maintain and share updated knowledge on all warranty procedures and documentation
- Ensure all processes, time constraints & procedures are adhered too
- Support needs of other Park’s staff members on all warranty related matters
- Provide warranty support at designated branch whenever required
- Follow warranty processes and compliance with the manufacturer’s warranty manual
Key Abilities and Skills Required
- You will be able to display knowledge in warranty administration gained from your experience
- Able to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
- As Warranty Administrator it is essential to be friendly but convey a professional manner and able to demonstrate integrity, discretion and objectivity
- Able to meet our various branches deadlines without compromising on the quality of work
- Ensure communication levels undertaken for cooperative relationships with customers & colleagues
- Able to maintain strong working relationships with colleagues, the client base and the manufacturers, through the use of rapport building techniques & empathy
- Expertise on Kerridge system, manufacturer systems & Microsoft packages is essential
- High level of attention to detail
- Ability to present data to all levels of staff and management
- Highly flexible approach and able to prioritise
Core Competencies and Skills
- Computer literacy
- Numeracy
- Communication skills
- Flexibility
- Customer focus
- Decision Making
- Persuasiveness
- Determination
- Proactivity
- Integrity
- Planning and Organising
- Teamworking
- Relationship Maintenance and Building Rapport
As a Park's Motor Group employee you will receive
For you
- Access to the Company Pension Scheme
- Colleague Introductory Scheme
- Industry leading discounts on purchases on new and used cars
- Death in service benefit
For you and your family
- Discounted Servicing
- Subsidised car purchase scheme
- Employee Assistance Programme
- 24/7 remote GP
- Medical second opinions
- Unlimited mental health support
- Physiotherapy help and advice
- Savings and discounts on shopping
- Financial and legal support
This is a fantastic opportunity in Park’s Motor Group. We can offer genuine scope for development and progression from a Warranty Administrator and beyond.
If you have the desire to lead and the drive to become a member of our team then we want to hear from you.