Warranty Administrator

The Warranty Administrator is responsible for managing and processing warranty claims for products or

services in compliance with manufacturer and company policies. This role ensures accurate documentation,

timely submission, and proper follow-up to maximize warranty recovery and maintain customer satisfaction.

• Responsibility for the administration of warranty claims
• Claim preparation and submission
• Ensuring manufacturer criteria are met
• Query rejected warranty claims with a view to resubmission
• Ensure all claims and job cards are prepped and ready for future audits
• Provide warranty support across the whole group including goodwill submissions

• Have previous warranty administration experience
• Have experience within the motor trade
• Experience of working within the VAG group would be an advantage
• Be organised and efficient with a keen eye for detail and the ability to work within specified guidelines
• Be able to work efficiently, alone and as part of a team
• Have strong organisation skills
• Have experience of warranty administration

Benefits with the role

• Contributory Pension Scheme
• Generous holiday allowance
• An extra holiday day to celebrate your birthday
• Life assurance scheme
• Employee Assistance Programme (EAP)
• Manufacturer-led training and career development
• Car benefit scheme
• Servicing, Parts & Accessory discounts

Working at Volkswagen Gloucester

Situated close to Junction 11 of the M5 motorway, Volkswagen Gloucester is easily accessible from Cheltenham, Tewkesbury, Stroud, and the surrounding Gloucestershire area.

Joining Mon Motors in 2024 as part of our continued growth across the South West, Volkswagen Gloucester became an important addition to our Volkswagen network. Teams across the showroom support customers across a wide range of roles while representing one of the UK’s most recognised automotive brands.

With Volkswagen continuing to develop its electric vehicle range and introduce new technology, there is always something new to learn and experience. As one of our newer Volkswagen locations, you’ll have the opportunity to be part of a team supporting the continued development of the Centre.

The Service team

Working in the Service team at Mon Motors means supporting customers throughout their ownership experience and ensuring every vehicle is maintained to the highest standard. From managing bookings and keeping customers informed to coordinating with technicians in the workshop, you help deliver a smooth and professional aftersales service.

You will be part of a focused team that values clear communication, accuracy, and proactive organisation. Whether you are advising on maintenance work, preparing job cards, or ensuring vehicles are ready for collection, your role is essential to the efficiency of our aftersales operations. With structured training, modern systems, and strong managerial support, you will have the tools to build your knowledge and provide a consistently reliable service to every customer.

Our values