Warranty Administrator

We have an exciting opportunity for a Warranty Administrator to join our team to be based at Christchurch JLR. In this role, you will be responsible for processing manufacturer warranty claims, ensuring claims are handled to the highest efficiency and required standards, and have the opportunity to identify areas for development regarding the quality of warranty controls and processes.

The Rewards

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.

About the Role

As the Warranty Administrator you will be:

• Assisting with the preparation and submission of all Warranty claims including partial and good will claims and submit to the central warranty department for invoicing.
• Carrying out periodic self-audits using the manufactures system to ensure that all current standards are met.
• Accurately processing and invoicing all recall claims to the manufacturer standards.
• Regularly monitoring the warranty work in progress to ensure all possible claims have been processed.
• Keeping appraised of any changes or amendments to the manufacturers guidelines and processes.
• Assisting the Service manager with any additional tasks including assisting with internal invoicing if required.

About You

• Ideally you will have previous experience in the automotive trade in a similar position, however both internal and manufacturer-based training will be provided.
• You will have excellent time management skills and the ability to prioritise your workload to ensure time sensitive deadlines are met.
• When it comes to attention to detail, your approach must be meticulous.
• Core skills in computing (including the use of MS packages).
• Ability to build excellent relationships (both internally and externally)
• Have a positive attitude to problem solving.

Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.

The Company

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

If you possess the necessary experience and skills and would like to be part of Hendy Group’s success, select Apply Now.