Warranty Administrator

Join Gates of Harlow as a Warranty Administrator, ensuring accurate claims, supporting dealerships and customers, and building your career with a welcoming, inclusive team.

We are currently seeking a Warranty Administrator to join the team at Gates of Harlow.

Responsibilities

• Review completed warranty job cards, ensure they meet audit requirements, and submit claims to OEMs.
• Return unacceptable or incorrect claims to the submitting Dealership. Highlight any safety-critical or high-cost warranty claims to management and investigate as necessary.
• Investigate rejected claims by the Manufacturer and correct or debit where necessary. Analyse variances between submitted and paid claims, evaluate the difference and correct as needed.
• Administer and check service plans that have been set up or require setting up.
• Give advice and assistance to other dealerships when requested.
• Correspond with customers and subsidiary enquiries.

Minimum requirements

• Motor trade experience and mechanical understanding preferred.
• The ability to work both independently and as part of a team.
• Self-motivated and professional.
• IT literate, ideally with an understanding of Microsoft Office, Keyloop, and manufacturers' operating systems.
• Ability to multitask while paying attention to detail.
• Keen eye for detail.
• Ability to communicate with customers and colleagues.
• Flexible and adaptable.
• Good organisational skills.