THIS VARIED ROLE COMBINES:
Warranty Administration
- To ensure manufacturer warranty requirements are met and maintain a high standard of customer service
- Responsible for ensuring all warranty claims are prepared, submitted and processed accurately, with full supporting documentation and in accordance with manufacturer policies and audit requirements
Workshop Control Support
- Working closely with our Workshop Controller, Vehicle Technicians, Service Advisors and Parts Team to help keep work progressing efficiently through the workshop
- Responsible for coordinating technician workloads, monitoring work in progress, maximising workshop productivity and efficiency, and ensuring repairs are completed correctly and on time
Service Advisor Support
- When needed the role will also help the Service Advisor Team
- Some front of house duties may be necessary at times
Salary
- Basic salary £31,000
- Plus bonus up to £4,000
- OTE £35,000
Other benefits you’ll get:
- Excellent working environment – honest, friendly and professional
- Modern working conditions – 2 workshops, a showroom on a 3.5-acre site
- £500 joining bonus when you start, £500 bonus after 12 months of employment
- 30 days holiday (including bank holidays)
- Travelling Allowance
- Pension Scheme
- Staff Discount Scheme, on vehicles, parts and servicing
- Tool insurance cover
- Recognition awards monthly – Employee of Month
- Long Service Awards
- Manufacturer training and progression opportunities
Employer | Aston Autopark
- Beler Way, Melton Mowbray LE13 0DG
- Franchised dealership for Vauxhall, Peugeot, Citroen & Ford
- Soon to be adding Fiat and Leap Motors to their brands
Working Hours
- Monday to Friday 8am-6pm
- 1 hour lunch break
- Only 1 in 3 Saturday mornings
What we require:
- Previous experience within a franchised motor dealership or automotive workshop environment
- Good understanding of workshop operations and technician workflow
- Experience of warranty administration or manufacturer warranty processes
- Strong organisational and administrative skills
- Good attention to detail and accuracy
- Ability to prioritise a busy and changing workload
- Confidence communicating with technicians, Service Advisors, Parts staff and management
- Good IT skills and the ability to use dealer management and manufacturer systems
- An understanding of technician productivity, efficiency and labour utilisation
- Ability to work under pressure while maintaining high standards
- A practical, positive and team-focused approach
Working Hours
- Monday to Friday 8:30am-5:30pm
- Saturday 8:30am-12:30pm (on a rota)
About Aston Autopark:
Formally Aston Vauxhall they now represent three additional franchises (at service level) Peugeot, Citroen & Ford. They are a privately owned family-run company, established in 1989 – founded on family values with a passion for customer satisfaction.
They consistently achieve customer excellence awards and dealership performance accreditation at manufacturer level. We are a great company to work for with a fantastic team of people to work with and have modern facilities.
In addition, we offer growth and development opportunities wherever possible to help you achieve your career goals.