About the Role
Throughout the team develop strong relationships with customers, by providing expert knowledge and support and provide an exceptional customer service experience.
We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed.
What do I do?
- Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met
- Plan and implement promotional activities and campaigns to enable sales targets to be met
- Monitor the success of the targeted customer sets, promotions and campaigns and take corrective action if required
- Attend weekly first line Centre management meetings and report on sales and marketing activity v performance
- Maintain own knowledge levels (to include product knowledge, market awareness, competitor activity and pricing)
- Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI’s, and provide developmental or corrective support where required
- Provide and maintain an excellent level of service to customers via the team – through understanding customer requirements, responses to requests, provision of expert advice, product knowledge, resolution of queries and complaints
- Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines
Were looking for
- A proven ability in managing and motivating a team to achieve sales targets
- Previous call centre management experience gained in a B2B environment, or sales team management experience
- A passion for providing a great customer service experience
- Ability to communicate effectively and build strong relationships with all key stakeholders
- Possess a high degree of IT literacy
What will we offer you for your commitment to us?
- Excellent relationship building skills with internal and external stakeholders
- Ability to lead and motivate a team to achieve both quality & quantity goals
- A calm and professional manner
- A commitment to the Marshall Values of People, Customers, Integrity and Innovation
- Performance rewards: Competitive OTE package, company car, private healthcare and private fuel card.
- Full tailored training: Unlimited access to our Leadership Hub, giving you access to hundreds of self-guided learning resources at a time that suits you (partnered with Mindtools), as well as access to bite-size virtual courses covering various topics such as Leading with Impact & Time Management
- Career development: Ongoing manufacturer training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.