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The JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 25 locations across Kent, Sussex and Essex and around 600 employees covering numerous internationally recognised brands eg Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, SKODA, CUPRA, Kia, Renault, Dacia, Alpine, Mazda and TPS.
DescriptionWe are looking for a Parts Sales Executive to join our busy team at Canterbury TPS.
Job Purpose
To achieve allocated sales targets, develop and maintain long term relationships with customers,
and provide expert knowledge, advice and support to customers. Professionally represent the
TPS brand and be a brand champion.
Key Responsibilities
Selling
• Achieve personal target KPI‘s and revenue objectives with target customer sets
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and exploit all upsell opportunities thereby growing overall sales figures
• Maintain own knowledge levels on new or updated parts through the completion of
appropriate training courses and reading information from bulletins, catalogues, parts
updates, special offers, recalls etc.
• Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS
brand, the “Features and Benefits” of the TPS product range especially the genuine v nongenuine
aspect, and how to overcome sales objections
• Record and feedback lost sales opportunities to the Sales Manager
Customer
• Ensure you provide a high level of customer service at all times
• Be aware and always aim to improve the Customer Satisfaction scoring for your Centre
• Build strong relationships with your clients by making relevant and regular contact with them
on the phone and via face to face visits
• Provide a high level of service to customers - through understanding their requirements,
responding to requests, progressing orders and providing expert advice
• Where applicable, ensure that trade customers that visit the TPS Centre are dealt with
efficiently and quickly
• Identify and record customer delivery requirements and communicate to the rest of the TPS
Centre team
• Resolve any customer concerns or complaints professionally, seeking additional support
where necessary
• Maintain a professional and smart appearance at all times, and conduct business with the
highest level of integrity and professionalism
• Ensure that a regular review of all customer discounts are carried out and the appropriate
discount is applied based on spend levels in accordance with the TPS Guidelines as outlined
in the Operations Manual
Experience and Knowledge
• Previous experience in a parts or distribution operation involving regular telephone
contact with retail or trade customers or experience of selling in a fast paced and/or
telesales environment
• Ability to build strong and trusting relationships
• Ability to relate well to others and work as part of a team
• Excellent communication skills and telephone manner
• Good IT skills
• Demonstrates excellent attention to detail and accurate record-keeping
Hours of Work
Monday to Friday 08.00-18.00 with a one hour unpaid lunch break
Saturdays 08.00-13.00 on a one in three rota basis
BenefitsYou will be part of a varied and progressive dealer group with opportunities for progression and development.
We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.