Telesales Advisor

Reporting to the Sales Manager, a Ford Parts Telesales Advisor is responsible for professionally representing the Ford brand, building and maintaining strong and lasting relationships with new and existing customers, whilst achieving allocated sales targets. A Ford Parts Telesales Advisor is a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with customers.

• Build strong working relationships with customers through regular contact with them on the phone
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Provide a high level of service to customers
• Handle incoming calls and customer enquiries within KPI’s, using the approved greeting

• Be a self-starter with a proven track record in building strong relationships and achieving sales targets in a Business to Business (B2B) environment
• Be a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Have a passion for providing a great customer service experience
• Be able to communicate effectively and build strong relationships with all key stakeholders
• Have the ability to relate well to others and work as part of a team
• Have excellent verbal and written communication skills with a professional telephone manner

Benefits with the role

• Contributory Pension Scheme
• Generous holiday allowance
• An extra holiday day to celebrate your birthday
• Life assurance scheme
• Employee Assistance Programme (EAP)
• Manufacturer-led training and career development
• Car benefit scheme
• Servicing, Parts & Accessory discounts

Working at PartsPlus Cardiff

Located in Cardiff, PartsPlus Cardiff is easily commutable from across the city, as well as Newport, Barry, Caerphilly, Pontypridd, and the surrounding South Wales areas.

Supporting Ford customers and trade partners across the region, PartsPlus Cardiff helps keep workshops, businesses, and vehicles moving. Working with Ford parts and accessories, the team combines product knowledge, organisation, and customer service to deliver a reliable and efficient service every day. With opportunities across Parts, Warehouse, Customer Service, Administration, and delivery roles, the team plays an important role in keeping the wider automotive network moving across South Wales.

As part of Mon Motors Group, PartsPlus Cardiff provides the opportunity to develop your skills within a specialist automotive environment, gain valuable experience, and build your career within the Ford parts network.

The Trade Parts team

Working in the Trade Parts team at Mon Motors means supplying independent garages, bodyshops, and business customers with the genuine parts they rely on. From managing orders and providing technical guidance to coordinating timely deliveries, you help ensure our trade partners can work efficiently and with confidence.

You will be part of a fast-paced, accuracy-driven team that values product knowledge, clear communication, and strong customer relationships. Whether you are advising on components, processing high-volume orders, or working closely with our delivery drivers, your role is vital to keeping our trade network running smoothly. With ongoing training, modern systems, and supportive management, you will have the tools to build expertise and deliver dependable service to our partners.

Our values

At Mon Motors, we believe in fostering a culture of growth and integrity. Our core values emphasise teamwork, innovation, and a commitment to excellence.