Permanent
About the Role
We are looking for a Diagnostic Technician carry out general servicing and mechanical repairs on our customers vehicles.
Responsibilities
Your key responsibilities as a Diagnostic Technician be:
- Being an ambassador of the Citygate workshop and championing technical best practice.
- Carrying out service, diagnosis, and repair of vehicles to excellent standards.
- Communicating with the Service Reception team and Workshop Control.
- Liaising with customers to provide your expert, technical opinion.
- Maintaining good housekeeping standards and orderly administration of your work.
- Maintaining thorough and up-to-date product knowledge.
- Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.
- Maintaining good housekeeping standards and orderly administration of your work.
About You
As a Diagnostic Technician, you will ideally have the following skills and attributes:
- Experience ideally within a main dealership and have served a recognised apprenticeship with the appropriate qualifications (an NVQ in Motor Vehicle Technology or equivalent is essential.
- Experience of working with The Volkswagen Group brands would be desirable but is not mandatory (excellent training can be provided).
- The ability to be self-motivated to achieve targets.
- A passion for learning and if desired to progress further at Citygate.
- An interest in coaching apprentices and supporting service technicians.
- A positive attitude and to be a good team player
- You must have a full UK driving licence
What's in it for you?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Access to The Volkswagen National Learning Centre for specific roles
- Internal career progression opportunities across our various brands and locations
- Electric Vehicle (EV) Training levels 1- 4 depending on role
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme