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Job information
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Responsibilities
Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
Produce accurate job cards, invoices, estimates and related information.
Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
Produce warranty job cards in line with the manufacturer's policy and procedures.
Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
Liaise with the Parts Department to ensure availability of parts.
Arrange an efficient collection/delivery of customer's vehicles and courtesy cars.
Ensure all cars that are loaned to customers are suitably insured by the customer.
Ensure customer's service books are stamped as confirmation of a service carried out.
Collect all monies or signed by authority prior to the release of the vehicle and ensure it is banked promptly.
Promote and sell parts to achieve recognized targets
Supply accurate and detailed parts quotations.
Process all parts orders received in a professional, efficient manner, ensuring a high degree of accuracy.
Adopt a flexible approach to working in all areas, i.e., internal, customer facing.
Location
St Austell, Cornwall
Salary
Dependent on experience and qualifications, to be discussed at interview
Working Hours
Monday to Friday
Care - Accountability – Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years' service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vosper's workforce.
Vospers are a Disability Confident and Youth Friendly Employer
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at hr@vospers.com or 01752 636342
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