Service Manager – Baylis Cheltenham Vauxhall and Peugeot
Salary: Realistic earnings of £75,000 + Company Car (Option of Electric car with 3% Benefit in kind)
Plus:Up to £10,000 relocation support available
Baylis Cheltenham is looking for an experienced and people-focused Service Manager to lead our busy VAUXHALL and PEUGEOT aftersales department. This is an exciting opportunity for a motivated individual who enjoys developing teams, driving performance and delivering an exceptional customer experience.
Essential Requirements
- Full UK Driving Licence
- Previous management experience within motor trade aftersales
- Strong understanding of aftersales operations and customer service standards
Working Hours
- Monday to Friday: 8:00am – 6:00pm
Benefits
- Potential earnings of £75,000 with uncapped bonus potential
- Company car for private use with an option of an electric car (3% benefit in kind)
- 31 days paid holiday (including bank holidays), rising with length of service
- Company pension contribution
- Annual company events
- Bespoke induction and ongoing development training
- Staff discounts on vehicle purchases and servicing
- Retail discounts for many high street stores
- Free eye tests, dental and therapy treatments
About You
You are a confident and approachable leader who knows how to get the very best from your team. You combine strong leadership skills with emotional intelligence and enjoy coaching individuals to achieve their full potential.
You will bring:
- At least 3 years’ experience in people management within an aftersales or automotive environment
- A proven leadership background with strong communication skills
- A target-driven and ambitious mindset
- Experience coaching and developing team members with different learning styles
- Strong business and analytical skills with the confidence to identify opportunities and implement improvements
- A passion for delivering outstanding customer service
The Role
As Service Manager, you will be responsible for the overall performance of the service department, ensuring operational excellence across both Vauxhall and Peugeot operations.
Key responsibilities include:
- Achieving and exceeding monthly financial and departmental targets
- Delivering consistently high levels of customer satisfaction
- Managing and supporting: Workshop Controllers, Service Advisors, Vehicle Technicians and Apprentice Technicians
- Coaching, mentoring, and developing your team
- Driving departmental performance through KPIs and manufacturer standards
- Ensuring full compliance with health & safety procedures
- Building and maintaining strong relationships with manufacturer partners
- Promoting and living the Baylis core values every day