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Service Manager - Staverton
Location: Baylis Staverton
Driver Licence Required:
Yes
Salary: £OTE £55K +
Department: Service
See full job description
Working Hours
Monday to Friday: 8:00am – 6:00pm
Working every other Saturday morning
A role where leadership, people, and performance come together
Baylis Staverton is looking for an experienced and people-focused Service Manager to lead our busy aftersales department representing Suzuki and Kia vehicles. This is an exciting opportunity for a motivated individual who enjoys developing teams, driving performance, and delivering an exceptional customer experience.
As Service Manager, you will take ownership of the department’s daily operations, leading from the front to inspire your team, exceed financial targets, and maintain strong relationships with both customers and manufacturer partners.
Essential Requirements
Full UK Driving Licence
Ability to commute within one hour of Staverton
Previous management experience within the motor trade (minimum 2 years preferred)
Strong understanding of aftersales operations and customer service standards
Working Hours
Monday to Friday: 8:00am – 6:00pm
Working every other Saturday morning
Benefits
OTE of £55,000 with uncapped bonus potential
Company car for private use
31 days paid holiday (including bank holidays), rising with length of service
Company pension contribution
Annual company events
Bespoke induction and ongoing development training
Staff discounts on vehicle purchases and servicing
Death in Service benefit
Free eye tests, dental and therapy treatments
About You
You are a confident and approachable leader who knows how to get the very best from your team. You combine strong leadership skills with emotional intelligence and enjoy coaching individuals to achieve their full potential.
You will bring:
At least 3 years’ experience in people management within an aftersales or automotive environment
A proven leadership background with strong communication skills
A target-driven and ambitious mindset
Experience coaching and developing team members with different learning styles
Strong business and analytical skills with the confidence to identify opportunities and implement improvements
A passion for delivering outstanding customer service
The Role
As Service Manager, you will be responsible for the overall performance of the service department, ensuring operational excellence across both Suzuki and Kia aftersales operations.
Key responsibilities include:
Achieving and exceeding monthly financial and departmental targets
Delivering consistently high levels of customer satisfaction
Managing and supporting:
Workshop Controller
Service Advisors
Vehicle Technicians
Coaching, mentoring, and developing your team
Driving departmental performance through KPIs and manufacturer standards
Ensuring full compliance with health & safety procedures
Building and maintaining strong relationships with Suzuki and Kia manufacturer partners
Promoting and living the Baylis core values every day
Interested in this job?
Join our lovely team. Apply today.
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