Service Manager

About the Role

• You’ll oversee the day-to-day operations of the Front of house and Workshop departments, managing productivity and efficiency across the team.
• You’ll lead, coach and inspire a team of Technicians, Service advisors, and other vital members of the Service department to deliver great customer outcomes while meeting targets.
• You’ll take accountability for departmental financials, working closely with the Parts Manager and other heads of department to ensure profitability, compliance and consistent customer satisfaction.
• You’ll also be responsible for maintaining a positive team culture, driving performance and professional development across your department.

About You

• Someone with experience as Aftersales or Service Manager with a strong background in Service operations.
• Someone who can confidently manage a large and diverse team while setting clear expectations and leading by example.
• Someone with excellent customer service acumen, analytical skills and a focus on maintaining compliance with manufacturer and industry standards.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.

Benefits

• Performance rewards: Competitive OTE package and company car.
• Full tailored training: Unlimited access to our Leadership Hub, giving you access to hundreds of self-guided learning resources at a time that suits you (partnered with Mindtools), as well as access to bite-size virtual courses covering various topics such as Leading with Impact & Time Management
• Career development : Ongoing manufacturer training and development pathways across the Group.
• Financial security : Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.