Are you an experienced Automotive Service Manager looking for the next step in your career?
Do you have an interest in the automotive industry?
Eastern Western Motor Group are on the lookout for a skilled Service Manager to join our team.
Role
Remote On-site
Level Senior Level
Job type Permanent
Employment type Full-Time
Expires 31 Dec 2027
Location Mercedes Benz of Edinburgh West
Address Mercedes Benz of Edinburgh West, Newbridge, EH28 8QW
Job description
- Planning & Budgeting: Develop and implement Service Department plans and budgets to meet financial, marketing, and sales targets, including organisational and headcount structures.
- Recruitment & Training: Oversee recruitment processes and ensure annual appraisals and training plans are in place for colleagues to support development and departmental objectives.
- Resource & Performance Management: Maintain control over departmental resources and use monthly financial reports to monitor profitability, productivity, and customer service levels.
- Sales & Customer Service: Create and execute sales, merchandising, and advertising plans; handle customer complaints professionally; and ensure warranty work complies with guidelines.
- Operational Efficiency: Conduct regular team briefings, ensure high standards for premises and equipment, and train Parts colleagues on Service Reception duties.
Requirements
- To be considered for this position, you must have the right to work in the UK.
Benefits
- Industry leading training and development opportunities.
- Enjoy your birthday off on us every year!
- Generous Holiday Allowance - Your free time matters to us! We give all our colleagues up to 40 days annual leave each year.
- Your Family Matters - As a family run Company, your family matters to us. We offer our colleagues a pension plan, death in service scheme and access to our colleague savings club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.