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Start Your Next Chapter with Halliwell Jones (Wilmslow) Ltd
Looking to deliver outstanding customer service and make a meaningful impact? If this sounds like you, keep reading! We have an exciting opportunity for a motivated and people-oriented Service Advisor to join the team at Halliwell Jones (Wilmslow) Ltd—our modern flagship site, bringing together BMW and MINI showrooms, a full-service Aftersales department and a state-of-the-art Bodyshop, all under one roof to deliver a seamless experience.
If you are passionate about delivering exceptional support, building lasting relationships, and being at the heart of a fast-paced, premium environment, this role is your opportunity to thrive. We are looking for an enthusiastic, organised individual who takes pride in providing every customer with a smooth and professional service.
At Halliwell Jones, we believe that great service starts at the front desk. As a Service Advisor, you will be the trusted link between our customers and our workshop—managing bookings, providing clear and timely updates, and ensuring every interaction reflects the quality and care associated with the BMW and MINI brands.
Benefits
🎉Time to Unwind – Enjoy 22 days’ holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
🚗Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)
🤝 Work Where People Matter – A friendly, family-run business with a supportive team culture
🧠Expert Training – Specialist development with BMW UK to keep your skills sharp
📜Gain Accreditation – Boost your career with official BMW certification
🌱Grow With Us – Ongoing learning and a clear path to progression
🏢Enjoy Your Environment – Work in a modern, high-spec facility designed for excellence
🛡️Security and Peace of Mind – Benefit from our Life Assurance Scheme
Your Responsibilities
Act as the key liaison between customers and the workshop.
Ensure a seamless and professional experience for customers bringing in vehicles for servicing, repairs, or MOTs.
Deliver excellent customer service and manage customer expectations effectively.
Support the workshop team in meeting operational targets.
Requirements
Experience in a customer-facing role within the automotive sector (preferred).
Strong understanding of vehicle servicing and repair processes.
Excellent communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Proficiency in dealership management systems (e.g., Kerridge, CDK) and Microsoft Office.
Full UK driving licence (preferred).
Customer- focused with a friendly and professional manner.
Organised and detail- oriented
Team player with a proactive and solution- driven approach.
Resilient and adaptable to changing priorities.
Want to grow your career and become the trusted expert customers depend on, join Halliwell Jones today!
Halliwell Jones (Wilmslow) Ltd
Coppice Way
Handforth
Cheshire
SK9 3PB
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Halliwell Jones Limited, Halliwell Jones (Chester) Limited, Halliwell Jones (Warrington) Limited, Halliwell Jones (North Wales) Limited, Halliwell Jones (Wilmslow) Limited, Halliwell Jones Deva Limited & Halliwell Jones KIA Southport Limited are an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.
We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.
VAT Numbers: Halliwell Jones Soutport (439 2436 40), Halliwell Jones Chester (595 7720 89), Halliwell Jones Warrington (696 2759 73), Halliwell Jones North Wales (289 3231 34), Halliwell Jones Wilmslow (157 2251 74), Premium Trade Cars (439 2436 40), Halliwell Jones Chester Motorrad (595 7720 89), Halliwell Jones Deva (404 5661 14).
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Approved Used BMW & MINI
All Approved Used Cars will come with the following:
Minimum 12 month unlimited mileage warranty
Verified service history
Vehicle history and mileage check
Minimum 12 month Roadside Assistance
Minimum 12 months MOT cover
BMW & MINI Used Cars
BMW Used Cars share all of the Approved Used Car Benefits however may not meet BMW's Approved Used Car servicing standards and therefore are sold without a verified service history. All vehicles undergo the same meticulous checks as an Approved Used Car and will have a comprehensive service completed before reaching the forecourt. For more details, contact your local Halliwell Jones BMW or MINI Centre.