Service Advisor

Vertu Ford Wigan

At Vertu Ford Wigan, we’re proud to deliver outstanding customer experiences every day—and we’re now looking for a Service Advisor to join our friendly, high‑performing team.

 If you have motor trade experience and enjoy working with customers, this is a fantastic opportunity to grow your career with one of the UK’s most trusted motor retail groups.

Basic salary: £33,270.49, plus an excellent benefits package.

Why this role is important

As a Service Advisor, you’ll be the welcoming face and trusted point of contact for our customers. From booking vehicles in to keeping customers informed and supported throughout their visit, you’ll play a vital role in making sure every experience is smooth, professional, and positive.

You’ll work closely with our workshop team, ensuring clear communication and building strong, lasting customer relationships.

What you’ll be doing

• Guiding customers through their vehicle service or repair journey
• Using Kerridge to manage bookings, job progress, and customer records
• Identifying and recommending additional products or services where appropriate
• Following up with customers to ensure satisfaction

What we’re looking for

To succeed in this role, you’ll need:

• Motor trade experience, ideally in a service or aftersales environment
• A full UK driving licence (manual and automatic)
• Confidence communicating with customers in a professional, friendly manner
• Strong organisational skills and the ability to stay calm in a busy environment
• A proactive approach to targets, time management, and customer care

What we offer you

We invest more in colleague development than any other motor retailer—because your career matters to us.

You’ll benefit from:

• 25 days holiday, increasing with length of service, plus bank holidays
• Access to our online rewards platform with cashback and retailer discounts
• Preferential service rates
• Colleague purchase scheme
• Share Incentive Scheme
• Pension plan
• Enhanced maternity and paternity benefits
• Ongoing training and development to support your career progression

Ready to join us?

Apply today to be considered for this exciting opportunity

If your application is successful, we’ll carry out pre‑employment checks, which may include verifying employment history, address, credit history, and a criminal record check.

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