Service Advisor

Salary

• Basic salary £29,000
• + bonus around £6,000 uncapped
• + service plan sales bonus of £25 per sale

Working Hours

• Monday to Friday 8:00am – 5.30pm
• Saturday every other 8:00am to 12:00pm

As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Responsibilities

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services and MOTs
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices

Who we are looking for to join our existing Service Advisor Team:

• Previous experience in automotive service advisor role or similar
• Basic level of mechanical awareness and a keen interest in the automotive industry is an advantage
• Strong customer service skills, with the ability to handle a pressurised environment
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence essential

Who you’ll be employed by:

• Lookers Vauxhall & Leap Motors
• Derby Road, Bootle, Liverpool, L20 8LR

Additional benefits you’ll get working for Lookers:

• 23 days paid holiday + bank holidays (increases with service)
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and life assurance
• Smart Health – Free access to support 24 hours a day
• Enhanced paid maternity, paternity and adoption leave
• Choices staff scheme
• Work wear
• Excellent ongoing professional training
• Excellent career development opportunities
• Job security with a successful, busy main dealership

About Lookers:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?