Salary
- Basic salary of £28,665
- + excellent bonus- £1,500
- OTE £35,000 PLUS
Employer & Location:
- Evans Halshaw Citroen Hull
- Priory Park, Henry Boot Way, Hull HU4 7DY
Working Hours
- Monday to Friday 8am-5pm
- NO WEEKENDS!!
Benefits
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
Your Journey as a Service Advisor:
- Act as a key point of contact for our service customers, guiding them through their service journey from check-in to post-visit follow-up
- Build genuine trust by having an in-depth understanding of each customer’s needs and advising them on safety-critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve
- Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy
- Proactively support customer retention by promoting Service Care Plans, forward-booking future work and offering tailored aftersales solutions
- Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way
- Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly
- Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
- Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores
- Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell
We’re looking for someone who is:
- Dedicated to providing an incredible service, fuelled by a genuine a passion for making our customers happy!
- Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast-paced environment
- Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
- Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues
- A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services
- Passionate for our industry, the people who work in it and the people we serve