Service Advisor

Salary

• Basic salary £33,000
• Up to £35,000 OTE

Working Hours

• Mon-Fri 8.00-17.00 No Saturdays

Dealership / Employer:

• Truck and Plant Group Bedford
• Ampthill Rd Bedford MK429JJ

You’ll also benefit from:

• 28 days including bank holidays
• Free parking
• Employee discount
• Company pension
• Training and upskilling provided
• Discount scheme
• Health and life insurance cover
• Flexible hours with childcare
• Lunch provided everyday

The role:

As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Responsibilities

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices

Successful applicants will possess the following skills and experience:

• Previous experience in automotive service advisor role
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence essential

UK Truck and Plant is a great place to work because it has a strong team environment where everyone works together to get the job done. The company takes pride in doing quality work and supporting its staff, creating a positive and reliable workplace. It’s a place where hard work is valued and people are trusted to use their skills and experience to deliver the best results