Service Advisor

Job Description:

Service Advisor Salary

• £28,000 – £30,000 Basic Salary
• Plus excellent bonus potential of £300 – £750 per month

Working Hours

• Monday to Friday 8:00am – 5:30pm
• Only 1 in 3 Saturdays 8:30am – 12:30pm

Employer / Dealership

• Fussell Wadman Peugeot
• Hopton Road, Devizes, Wiltshire, SN10 2EU

The role

As a Service Advisor, you’ll be the link between our customers and the workshop and will manage their experience from beginning to end. You will schedule services and repairs, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is accurate and timely.

Responsibilities

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints and responding to customer requests
• Tracking the vehicle through the workshop
• Producing customer invoices

Successful applicants will possess the following skills and experience:

• Previous experience in automotive service advisor role
• Outstanding customer service skills, with the ability to handle a pressurised environment
• Basic level of mechanical awareness and a keen interest in the automotive industry
• Excellent listening, communication and IT skills
• Confidence to recommend and upsell additional products and services
• Full UK Driving Licence essential

Other benefits

• 23 days holiday + bank holidays
• Free parking
• Company pension
• Staff discounts
• Professional training & career development

About Fussell Wadman

Established in Wiltshire in 1973. We are the oldest Peugeot main dealer in Wiltshire and offer the full range of new Peugeot cars & vans and Isuzu 4×4’s, as well as a comprehensive selection of used vehicles, service and maintenance and MOTs.