Service Advisor

As a Service Advisor, you’ll be the key point of contact for customers throughout their vehicle’s time on site. You’ll play a vital role in ensuring our customers receive an outstanding service experience from start to finish.

• Acting as the main contact for customers during their service or repair visit.
• Managing all service walk-in enquiries on behalf of the dealership.
• Liaising across departments to provide accurate and competitive quotes for required work.
• Checking in and handing over vehicles, ensuring all details are correctly recorded.
• Identifying and upselling additional work where appropriate .
• Ensuring all activities meet Volkswagen’s brand and service standards.

• Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
• Experience in a customer-focused role — ideally within the automotive industry (though this isn’t essential).
• A genuine passion for delivering exceptional customer service.
• Strong organisational skills and attention to detail.

Benefits with the role

• Contributory Pension Scheme
• Generous holiday allowance
• An extra holiday day to celebrate your birthday
• Life assurance scheme
• Employee Assistance Programme (EAP)
• Manufacturer-led training and career development
• Car benefit scheme
• Servicing, Parts & Accessory discounts

Working at Capitol Volkswagen Merthyr Tydfil

Opening its doors in 1998, Capitol Volkswagen has become a familiar name throughout the South Wales Valleys, building strong relationships with generations of customers.

Situated in the heart of Merthyr Tydfil and easily accessible via the A470, the showroom is commutable from Aberdare, Rhondda Cynon Taf, and the surrounding areas. The team supports customers across Sales, Aftersales, Administration, and the Workshop, representing one of Wales’ longest-established Volkswagen retailers.

Combining decades of experience with Volkswagen’s latest vehicles and technology, Capitol Volkswagen offers the opportunity to be part of an experienced team with strong roots in the local community.

The Service team

Working in the Service team at Mon Motors means supporting customers throughout their ownership experience and ensuring every vehicle is maintained to the highest standard. From managing bookings and keeping customers informed to coordinating with technicians in the workshop, you help deliver a smooth and professional aftersales service.

You will be part of a focused team that values clear communication, accuracy, and proactive organisation. Whether you are advising on maintenance work, preparing job cards, or ensuring vehicles are ready for collection, your role is essential to the efficiency of our aftersales operations. With structured training, modern systems, and strong managerial support, you will have the tools to build your knowledge and provide a consistently reliable service to every customer.

Our values

At Mon Motors, we believe in fostering a culture of growth and integrity. Our core values emphasise teamwork, innovation, and a commitment to excellence.