Service Advisor

As a Service Advisor, you’ll be the key point of contact for customers throughout their vehicle’s time on site. You’ll play a vital role in ensuring our customers receive an outstanding service experience from start to finish

• To manage service telephone and walk-in enquiries on behalf of the department
• Qualify service needs.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles
• Explain the work carried out on the vehicle ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction
• Understand and adhere to Audi Brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the Audi Centre.
• Maintain product knowledge on the full Audi range.

• You will be highly customer focused and will be able to quickly build successful working relationships with customers both face to face and via telephone.
• You will be organised and have a good attention to detail
• You will ideally have had previous relevant experience, but most of all you will be passionate about delivering an exceptional customer experience.

Benefits with the role

• Contributory Pension Scheme
• Generous holiday allowance
• An extra holiday day to celebrate your birthday
• Life assurance scheme
• Employee Assistance Programme (EAP)
• Manufacturer-led training and career development
• Car benefit scheme
• Servicing, Parts & Accessory discounts

Working at Volkswagen Van Centre Bristol

Located in Bristol with excellent access from the M4 and M5 motorway networks, Volkswagen Van Centre Bristol is easily accessible from across the city, South Gloucestershire, North Somerset, and the surrounding areas.

Working with Volkswagen Commercial Vehicles’ latest range, including the iconic Transporter, Caddy, Crafter, and electric models, the team supports businesses and customers with vehicles designed to keep them moving. With opportunities across Sales, Aftersales, Customer Service, Administration, and the Workshop, the Centre combines specialist knowledge with the high standards expected from the Volkswagen brand.

As part of one of the UK’s leading automotive groups, Volkswagen Van Centre Bristol provides a supportive environment where you can develop your skills, build your experience, and grow your career while representing a brand trusted by businesses nationwide.

The Service team

Working in the Service team at Mon Motors means supporting customers throughout their ownership experience and ensuring every vehicle is maintained to the highest standard. From managing bookings and keeping customers informed to coordinating with technicians in the workshop, you help deliver a smooth and professional aftersales service.

You will be part of a focused team that values clear communication, accuracy, and proactive organisation. Whether you are advising on maintenance work, preparing job cards, or ensuring vehicles are ready for collection, your role is essential to the efficiency of our aftersales operations. With structured training, modern systems, and strong managerial support, you will have the tools to build your knowledge and provide a consistently reliable service to every customer.

Our values