Service Advisor

This role offers a basic salary of £29.4k with on-target earnings up to £34.5k

We are looking for an experienced and customer-focused Service Advisor to join our dealership team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

As a Service Advisor, you will be the main point of contact for customers throughout their vehicle’s time with us, ensuring every interaction is professional, efficient, and aligned with the high st andards expect ed of the Skoda brand.

• Acting as the primary contact for customers during their service or repair journey.
• Managing all service walk-in enquiries and providing a welcoming, professional experience.
• Liaising with workshop and parts departments to provide accurate and competitive quotations.
• Booking in vehicles and overseeing smooth vehicle handovers upon completion.
• Keeping customers informed throughout the repair and servicing process.
• Identifying opportunities to upsell additional work and service products where appropriate .

Ensuring all processes and customer interactions meet Skoda s ervice standards.

• Previous experience as a Service Advisor within a franchised dealership environment.
• Excellent communication and interpersonal skills with a customer-first approach.
• Strong organisational and administrative abilities with great attention to detail.
• The ability to work effectively under pressure in a busy aftersales department.
• Confidence in managing customer expectations and resolving issues professionally.
• A proactive attitude and a genuine passion for delivering outstanding service.

Experience within the automotive industry is preferred, although strong customer service experience from other sectors will also be considered.

Benefits with the role

• Contributory Pension Scheme
• Generous holiday allowance
• An extra holiday day to celebrate your birthday
• Life assurance scheme
• Employee Assistance Programme (EAP)
• Manufacturer-led training and career development
• Car benefit scheme
• Servicing, Parts & Accessory discounts

Working at CUPRA Bristol

Conveniently located in Bristol with easy access from the M4 and M5 motorway networks, CUPRA Bristol represents one of the newest and most distinctive brands within the Mon Motors family.

Combining striking design with performance and electrification, CUPRA has quickly become one of the most talked-about brands in the automotive industry. From the award-winning Formentor through to the all-electric Born and Tavascan, our teams help customers discover a brand that continues to do things differently within the automotive market.

As CUPRA continues to grow across the UK, joining CUPRA Bristol provides an exciting environment where you can develop your skills, build your experience, and be part of a brand with a bold vision for the future.

The Service team

Working in the Service team at Mon Motors means supporting customers throughout their ownership experience and ensuring every vehicle is maintained to the highest standard. From managing bookings and keeping customers informed to coordinating with technicians in the workshop, you help deliver a smooth and professional aftersales service.

You will be part of a focused team that values clear communication, accuracy, and proactive organisation. Whether you are advising on maintenance work, preparing job cards, or ensuring vehicles are ready for collection, your role is essential to the efficiency of our aftersales operations. With structured training, modern systems, and strong managerial support, you will have the tools to build your knowledge and provide a consistently reliable service to every customer.

Our values

At Mon Motors, we believe in fostering a culture of growth and integrity. Our core values emphasise teamwork, innovation, and a commitment to excellence.