About the Role
Are you passionate about delivering exceptional customer service and looking to take the next step in your automotive career?
Marshall SEAT & CUPRA Leicester is looking for a motivated and customer-focused Service Advisor to join our thriving Aftersales team. This is a fantastic opportunity to become part of one of the UK's leading automotive groups while working with CUPRA , one of the fastest-growing and most exciting vehicle brands in the market today.
As the first point of contact for our customers, you'll play a vital role in delivering an outstanding customer journey, building lasting relationships and ensuring every vehicle visit runs smoothly from start to finish.
- Work with CUPRA, one of the UK's fastest-growing automotive brands
- Join an established and supportive Aftersales team led by a highly experienced Aftersales Manager committed to your development and success
- Busy and varied role , interacting with a large and diverse customer base across both the SEAT and CUPRA brands
- Battery Competence Centre on site, giving you exposure to the latest EV technology and industry-leading technical expertise
- Extensive manufacturer training and career development opportunities , helping you grow into a fully accredited CUPRA Service Advisor
- Consistently achieving monthly bonus targets , providing excellent earning potential through an uncapped bonus structure
- Be part of a team with experienced Master Technicians and specialist EV expertise , supporting exceptional customer outcomes
- You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
- You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
- You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.
About You
- Someone with ideally an automotive background, but more importantly with the right customer service experience.
- Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
- A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
- Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.
Benefits
- Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
- F ull tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.
- Career development: Ongoing manufacturer training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.