About the Role
Looking for more than just another Service Advisor role?
At Marshall Audi Bexley , you'll join a high-performing, award-winning aftersales team representing one of the world's most prestigious automotive brands. This is a fantastic opportunity to develop your career within a thriving Audi Centre that combines premium customer service, strong team culture, and genuine progression opportunities.
In this role
- Work with Audi , one of the UK's leading premium automotive brands
- Join a well-established Audi Centre with an outstanding reputation in the local market
- Become part of an experienced team of 55+ colleagues who are passionate about delivering exceptional customer experiences
- Work within a busy and successful aftersales department handling 40-50 customer interactions per day
- Be part of an Audi Centre recognised as a network leader for aftersales performance
- Access excellent career progression opportunities within Constellation Retail , one of the UK's largest automotive retail groups
- You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
- You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
- You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.
About You
- Someone with ideally an automotive background, but more importantly with the right customer service experience.
- Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
- A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
- Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.
Benefits
- Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
- F ull tailored training: 2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.
- Career development: Ongoing manufacturer training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.