Service Advisor - Botley Road, Oxford
At Johnsons Cars, we don’t just sell vehicles we create exceptional customer experiences. As one of the UK’s leading independent automotive retail groups, with over 50 award-winning dealerships nationwide, we represent 15 globally recognised brands including Volkswagen, Ford, Hyundai, Skoda, Mazda, and Honda.
We’re looking for an experienced Service Advisor to join our dealership in Oxford.
- £30,000 basic salary (depending on experience) + £6,000 bonus
- 31 days holiday , rising to 33 with service
- Birthday off - an extra paid day to celebrate
- Company pension scheme
- Staff discounts on vehicles, servicing, parts & labour
- Retail & lifestyle discounts via our benefits platform
- Dentist on Demand access
- Optional healthcare cash plans
- Industry leading training + clear career progression opportunities
What You’ll Be Doing
- Delivering exceptional customer service at every stage of the aftersales journey
- Booking in vehicles, scheduling work, and managing workshop diaries
- Providing accurate estimates for servicing and repairs, including timescales and costs
- Keeping customers fully informed with clear and timely updates
- Promoting additional products, services, parts, and accessories where appropriate
- Ensuring all customer expectations are met and exceeded
What We’re Looking For
- Previous experience as a Service Advisor within the automotive industry (essential)
- Strong communication skills, both face-to-face and over the phone
- A target-driven mindset with the ability to maximise sales opportunities
- Excellent organisational skills and ability to work in a fast-paced environment
- A professional, customer-focused approach
- Full UK driving licence
You’ll be joining a supportive, fast-paced team where performance is recognised and rewarded, with genuine opportunities to develop and progress your career.