Service Advisor - Hereford

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Service Advisor - Hereford

Location: Hereford

Driver Licence Required:

Yes

Salary: £OTE £35k

Department: Service

See full job description for details

Working Hours

Full Time

We are seeking a customer-focused and motivated Service Advisor to join our team in Hereford. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering exceptional customer service. As the first point of contact for customers, you will play a key role in coordinating service appointments, liaising with the workshop, and ensuring a smooth and professional experience from start to finish, while also contributing to sales targets and customer satisfaction goals.

Benefits (in addition to standard):

Up to £32k basic + OTE £35K

31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked

Company Pension Contribution

Annual company events

Bespoke induction and development training

Staff discounts for vehicle purchase and servicing

Death in Service Benefit

Free eye test, dental & therapy treatments

About You

Ideally have 2 years customer facing experience in a retail environment.

Prefer to work in a team environment.

You will be a customer centric person.

Target driven and ambitious

Enjoy being busy and meeting new people

Hold a driving licence

As the Service Advisor:

You will have a proven record of delivering excellent customer service.

Be able to exceed customer service expectations.

Be able to exceed product sales targets.

Able to meet customers face to face and be the first line of contact

Main Duties

Prepare job cards the day before the customer appointment.

Arrange appointments for customers.

Customer interaction mainly face to face and via the various communication channels.

Maintain detailed records of each service visit on the job card.

Advise customers of any additional work required with costs.

Be the primary point of contact between customers and the workshop.

Exceed the monthly customer recommendations targets.

Deliver outstanding customer experience.

Make sure that the product sales targets are exceeded.

Update customers of progress made at least every 4 hours.

Prepare customer invoices ready for payment.

Contact the customers post appointment to ensure they are happy.

Consistently live the company's core values.

Handle customer concerns and address complaints.

Job Type: Full-time

Benefits

Bereavement leave

Company events

Company pension

Employee discount

Free flu jabs

Referral programme

Education:

GCSE or equivalent (preferred)

Experience:

customer service: 1 year (required)

Automotive service: 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Job Types: Full-time, Temporary, Fixed term contract

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