Service Advisor

Hendy Group are hiring for a Service Advisor to join our multiple brand dealership in Poole.

The position will be based on site working within a retail environment, supporting our new and existing customers who are looking to resolve issues relating to the servicing of their vehicles. The role will support the BYD Hyundai Renault + Stellantis CV service desk.

About the Role

In this role you will:

• Be the main contact for our customers bringing their vehicles in for an MOT, repair or service and deliver an exceptional experience;
• Ensure the customer database is updated and accurate;
• Support the profitability of the service department by using trained and professional sales techniques;
• Ensure customers are familiar with the variety of workshop services;
• Accurately recording vehicle faults;
• Liaise with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;
• Obtain authority and payments for repairs.

The Rewards

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Market leading base salaries up to £32k dependent on experience, plus bonus and company car contribution from day one.
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.

About You

• You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);
• Excellent organisation skills;
• Able to manage your time effectively to prioritise your workload and meet tight deadlines;
• Self-motivated, energetic and enthusiastic.
• A good standard of verbal and numerical reasoning;
• Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail;
• Previous experience in a target driven role;
• Experience with CDK (desirable but not essential);
• A full UK driving licence.

The Company

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

If you possess the necessary experience and skills and would like to be part of Hendy Group’s success, select Apply Now.