Service Advisor

Hartwell Automotive Group Limited are seeking a Service Advisor to come and join the team in Dunstable where we represent BYD, Ford Car and Commercial Vehicles.

No experience is required and full training will be given. We are looking for a candidate who enjoys speaking to the public and would welcome a customer-focused role. A passion for cars is an added bonus. This is an exciting role that can lead to a fulfilling career in the motor trade with the opportunity to progress. Our current Group Service Manager started her career in the same role.

Competitive basic salary + performance-based bonuses

Ongoing training and career development

Friendly, supportive work environment

Employee discounts on servicing, vehicle parts & vehicles

Opportunity to work with a new and rapidly growing automotive brand

Pension, life assurance, health and retail discounts

Responsibilities

Greet customers and provide exceptional service

Schedule and manage vehicle service appointments

Liaise between customers and technicians

Explain repair work and costs clearly

Upsell additional services when appropriate

Ensure a smooth and efficient workshop flow

Liaise with technicians to coordinate the work schedule and progress updates

Accurately manage booking systems, job cards, invoicing and customer records

What we are looking For:

A great attitude

Strong customer service and communication skills

Ability to work in a fast-paced environment

Basic IT proficiency and attention to detail

Strong organizational and admin skills

Neat, professional appearance; team player with keen automotive interest

If you are ready to take the next step in your automotive career, we’d love to hear from you!