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Hartwell Automotive Group Limited are seeking a Service Advisor to come and join the team in Watford where we represent BYD and Ford authorised repairer.
Are you a customer-focused individual with a passion for cars and excellent communication skills? We are looking for a Service Advisor to join our dynamic team at Hartwell
Why Join Us?
Competitive basic salary + performance-based bonuses
Ongoing training and career development
Friendly, supportive work environment
Employee discounts on servicing, vehicle parts & vehicles
Opportunity to work with a new and rapidly growing automotive brand
Pension, life assurance, health and retail discounts
Responsibilities
Greet customers and provide exceptional service
Schedule and manage vehicle service appointments
Liaise between customers and technicians
Explain repair work and costs clearly
Upsell additional services when appropriate
Ensure a smooth and efficient workshop flow
Liaise with technicians to coordinate the work schedule and progress updates
Accurately manage booking systems, job cards, invoicing and customer records
What we are looking For:
Previous experience in a service advisor role (automotive preferred)
Strong customer service and communication skills
Ability to work in a fast-paced environment
Basic technical knowledge of vehicles (training provided)
IT proficiency and attention to detail
Strong organizational and admin skills, including familiarity with dealer software systems
Neat, professional appearance; team player with keen automotive interest
If you are ready to take the next step in your automotive career, we’d love to hear from you!