<- Back to All Jobs Job Overview
Job information
This vacancy information is provided by the recruiting employer.
Please apply via the employer's website.
- Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition.
- Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution.
- Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures.
- Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions.
- Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.
Requirements
- To be considered for this position, you must have the right to work in the UK.
Benefits
- Industry leading training and development opportunities.
- Enjoy your birthday off on us every year!
- Generous Holiday Allowance - Your free time matters to us! We give all our colleagues up to 40 days annual leave each year.
- Your Family Matters - As a family run Company, your family matters to us. We offer our colleagues a pension plan, death in service scheme and access to our colleague savings club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
- Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
- Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.