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Service Advisor Desk Manager (10191)
Details
At Sandicliffe, we're passionate about delivering outstanding customer experiences and supporting our teams to achieve their best. We're looking for an experienced and motivated Service Desk Manager to lead our busy service reception team at our Loughborough dealership.
This is an excellent opportunity for a customer-focused automotive professional with strong leadership skills to play a key role in driving service performance, customer satisfaction, and team development within a well-established and respected motor retailer.
About the Role
As Service Desk Manager, you will oversee the day-to-day operation of the Service Desk, ensuring customers receive a professional, efficient, and welcoming experience from booking through to vehicle collection.
Working closely with the Service Manager, Workshop Controller, Technicians, and manufacturer partners, you'll lead the front-of-house service team, drive operational excellence, and help maximise service department performance.
Responsibilities
Lead, motivate, and develop the Service Advisor team.
Manage daily service desk operations to ensure exceptional customer service.
Monitor and improve customer satisfaction and retention.
Support the achievement of departmental sales and profitability targets.
Ensure service bookings are effectively managed and workshop capacity is optimised.
Handle customer enquiries and resolve escalated concerns professionally.
Maintain compliance with manufacturer standards and company processes.
Produce and analyse service performance reports and KPIs.
Coach and develop team members through regular reviews and ongoing support.
Work collaboratively with the workshop and parts departments to deliver a seamless customer journey.
About You
We are looking for someone who can inspire a team while maintaining a strong focus on customer care and operational efficiency.
You'll ideally have:
Previous experience in a Service Desk Manager, Senior Service Advisor, Service Team Leader or similar automotive leadership role.
Excellent customer service and relationship-building skills.
Strong organisational and planning abilities.
Experience managing KPIs, performance targets and customer satisfaction measures.
The ability to lead, coach and develop a high-performing team.
A proactive, positive and solution-focused approach.
Strong IT and administrative skills.
A full UK driving licence.
Benefits
Competitive salary plus performance-related bonus.
Company pension scheme.
Life assurance.
Employee assistance programme.
Manufacturer and industry-leading training.
Career development opportunities within a growing motor group.
Employee discounts across our services.
Enhanced Paternity & Maternity Scheme
Cycle to work Scheme
Employee referral program
Aviva Digicare scheme
Long Term service awards
Friendly and supportive working environment.
Diversity, Equity & Inclusion
If you're an experienced automotive service professional ready to take the next step in your leadership career, we'd love to hear from you.
Salary is displayed as an OTE
Please note, Sandicliffe's official job title for this role is Service Desk Manager
Join Sandicliffe in Loughborough and help drive exceptional customer service every day.
All employment offers are conditional upon the successful completion of relevant pre-employment checks.
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