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Job information
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If you have exceptional communication and customer care skills you will excel in our business. We need an Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with our Aftersales Teams in Taunton.
You will need to be a real ‘people person’ and ideally will currently be working in a customer facing role, potentially in the retail sector. Previous experience of working in the automotive sector is not essential. Unlike other retail opportunities, you will only be working from Monday to Friday – no weekends!
What’s in it for You?
With a
competitive base salary of £26,523
and OTE of £32,000- including real opportunities to make further sales, the sky is the limit for your earning potential. Your success directly reflects your hard work and results.
As part of our great Aftersales Team, you will also benefit from:
Monday to Friday working week
A generous and uncapped bonus scheme
– enabling you to earn your potential
Enhanced Holiday Allowance
– increasing with service and with an additional day for your birthday
Training and Career Development
– continuous training and opportunities for career progression
Pension Scheme
with a well-known and established provider
Life Assurance Scheme
– paying a minimum of twice your salary to your loved ones
Discounted MOT & Service costs
Discounted gym membership
Access to an Employee Assistance Programme -
providing savings and discounts, GP access, mental health support, physiotherapy and Cancer Assist
Regular staff social events
to connect with your colleagues
Employee recognition programmes
, including Employee of the Month and Long Service Recognition Scheme
Free refreshments
while at work
Your Role as an Aftersales Customer Relationship Manager:
The key touch point for all customer interactions in our vibrant retail environment. As a fast paced highly customer centric business, this role will be to help facilitate exceptional customer experience on every visit. Working as part of a larger Aftersales Team means that this will provide a fabulous working environment where fresh ideas and intuition are welcomed.
You will be a vital link between our busy Sales and Aftersales facilties, providing a high level of expertise in Aftersales, using the tools provided by the business to ensure the customer only wants a Howards experience for their next Showroom or Aftersales visit.
By providing exceptional levels of personal service to customers, you will be able to maximise the sale of workshop hours and sell additional Aftersales products and services, using customer focussed processes.
What Are We Looking For?
A full driving licence.Manual and Auto
Excellent communication and customer-facing skills.
At least 3 GCSEs at Grade 4 or above or equivalent experience.
Knowledge of IT and use of software packages.
Currently in a Customer facing role (min 1 year) - Idealy automotive - but not essential.
How to Apply:
Ready to take the next step in your career?
Click the link below to upload your CV
and apply now! Don’t miss the opportunity to join a team that recognises and rewards your hard work.
Closing Date
Applications close at midnight on
25th September 2026
We are an Equal Opportunity Employer
and are committed to accommodating the needs of individuals with disabilities. If you require any specific accommodations during the interview process, please let us know.
NO AGENCIES PLEASE.