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Job information
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Job Summary
Pay: £32,000 OTE per year
The Role
The Brindley Group are looking to recruit an experienced and customer-focused Service Advisor to join our growing aftersales team based on West Street in Wolverhampton.
In this dynamic role, you will be central to delivering first-class customer care across a diverse portfolio, looking after our loyal Honda customer base while taking the lead on our two newest, high-tech brand additions: XPENG and LEPAS. This is a fast-paced and customer-focused role suited to an organised, energetic and professional individual who enjoys working with people and thrives in a busy dealership environment where no two days are the same.
The successful candidate must be capable of managing a busy front-of-house environment where attention to detail, communication and customer satisfaction are essential to success. You will oversee customer bookings, workshop coordination and service communication, ensuring every customer receives a seamless and professional experience from start to finish.
You will be expected to create a positive first impression for customers visiting the dealership while maintaining excellent operational standards throughout the service department. Daily responsibilities will include booking vehicles into the workshop, liaising with technicians, updating customers on vehicle progress and ensuring all customer queries are handled professionally and efficiently.
A key part of the role will involve managing and improving every stage of the customer journey, from initial booking and vehicle drop-off through to repair completion and vehicle handover.
Responsibilities
Welcoming customers and creating a professional first impression
Managing vehicle bookings for servicing, maintenance and repairs
Liaising closely with the workshop team to ensure efficient scheduling
Keeping customers updated throughout the repair and service process
Identifying additional work and gaining customer authorisation professionally
Managing customer queries and resolving issues effectively
Delivering a smooth and professional vehicle handover experience
Supporting the aftersales team in achieving excellent customer satisfaction
This role requires someone who can combine excellent customer service skills with organisation, professionalism and adaptability. We are looking for a motivated team player who enjoys delivering outstanding customer experiences and wants to continue developing within a modern dealership environment.
About You
Minimum 2 years’ experience as a Service Advisor within the motor industry
Excellent communication and customer service skills
Strong organisational skills and attention to detail
Ability to work confidently within a fast-paced, target-driven environment
Professional, well-presented and motivated attitude
Experience using dealer management systems such as Pinnacle or Pinewood would be advantageous
Strong ability to manage workload and prioritise effectively
Full UK driving licence preferred
Benefits
Competitive salary
Company pension
Employee discount
Life insurance
Ongoing manufacturer training and development
Career progression opportunities within Brindley Group
Supportive and professional working environment
If you thrive in a fast-paced environment and are eager to be at the forefront of automotive innovation and customer service, we would love to hear from you!
Join the Brindley Group today!
Apply Online