Service Administrator

An opportunity has arisen to join us as a Service Administrator in Epsom. The main purpose of the Service Administrator role is to assist and support the Service Team Managers and to maximise the sale of additional products and services, upsell work, tyres, purge products and service plans.

Key Accountabilities:

·To take bookings for service department as required by telephone, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults

·To build an understanding and knowledge of the full range of Mercedes-Benz passenger cars, products and services.

·To liaise with inter-departmental staff where necessary and ensure the customer is kept informed without delay.

·To validate Dealer Management System (DMS) marketing records for existing customers or create new record for new customers.

·Using Dealer Management System (DMS) Workshop Loading module, schedule all work to maximise utilisation, ensuring that work is capable of completion in line with customer’s requirements offering an alternative booking if necessary.

·To offer all customers (unless leased vehicle) an estimate for work booked.

·To ensure that any customer mobility requirements are arranged if required and maintain appropriate schedules for courtesy cars and collection and delivery drivers.

·To raise vehicle job cards for each job and pass them to the relevant STM/Service Advisor, ensuring that all service documentation is completed accurately and ensure all vehicles are checked for service measures and recalls.

·To confirm customers intended payment method.

·To arrange all sub-contract work and assign to a STM.

·To assist STM’s with retail invoicing as required to meet demand

·To assist with SCP and Warranty invoicing as required

·To produce a daily appointment diary and distribute to all STM and Hosts.

·Complete the following tasks as required: Daily Banking, Cash Debt, Parts in Stock bookings and Loan Car Conviction Management.

Skills Required:

·High levels of attention to detail and highly organised

·Background in administrative role within a technical environment (preferably within the motor industry)

·Experience of using multiple computer systems simultaneously

·Knowledge of using Kerridge automotive computer system is desirable

·Experience of processing invoices

·Experience in a customer facing role and able to demonstrate exceptional customer service skills

·Sales experience would be advantageous

Hours of work

Monday to Friday 09:00 – 17.30 with a 1-hour unpaid break - Total 37.5 hours per week

Saturday 08:00 – 14:00 on a rota basis paid as extra hours