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About the job Senior Telesales Advisor | Exeter
About the Employer
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
Holiday accrual scheme & paid day off for your birthday
Full range of motor discounts for service, sales & parts
Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
Bike to work Scheme
Professional development and recognition programme
On-line discount site & life planning services
Staff & Customer Referral schemes
The Role
As a Parts Telesales Advisor, you'll be operating within a busy multi-franchised parts department at Vospers, Matford Way in Exeter.
Key Responsibilities of a Parts Telesales Advisor
Answering incoming phone calls within our call centre.
Looking up parts on a number of Electronic Parts Catalogues and advising our trade and retail customers, pricing and availability.
Take emails from a shared email box and respond to the customer enquires in a professional manner.
Offer existing customers who call in at least one product from any of our promotions.
Record any customers concerns and report to the Parts Manager.
Record any lost sales on database.
Experience & Qualifications
Motor trade parts experience advantageous but not essential.
A level of computer literacy.
Previous experience using the CDK Drive (Kerridge) system advantageous.
Attributes Required
Be able to work well under pressure.
An ability to retain training and an enthusiastic approach is vital.
You must possess a desire to sell and win orders.
Quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time.
Location
Matford Way, Exeter
Salary
Dependent on Experience and Qualifications, to be discussed at interview
Working Hours
Monday to Friday, with Saturday on a rota
Care - Accountability - Performance - Respect - Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
REQ002923
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