Senior Service Advisor

Vertu Kia Edinburgh

Here at Vertu Kia Edinburgh, we have a fantastic opportunity for an experienced Senior Service Advisor to join our successful and well-established aftersales team. If you're looking to take the next step in your career with one of the UK's largest automotive retailers, we'd love to hear from you.

We are offering a salary of £35,000, alongside an excellent benefits package and outstanding career development opportunities.

As a Senior Service Advisor, you will play a key role within the aftersales department, supporting both customers and colleagues to deliver an exceptional customer experience. Acting as a senior point of contact, you'll help drive customer satisfaction, support the Service Manager in the day-to-day operation of the department, and lead by example in delivering best-in-class customer service.

Like us, you understand that outstanding customer service is about more than booking vehicles in for service and repair. It's about building trusted relationships, managing customer expectations, and ensuring every customer receives a professional and seamless experience from start to finish.

Your responsibilities will include:

• Managing customer bookings and service enquiries.
• Providing customers with updates throughout the repair or service process.
• Identifying and recommending additional products and services where appropriate.
• Resolving customer queries and supporting with more complex cases.
• Supporting and mentoring other Service Advisors within the team.
• Working closely with the workshop to ensure timely completion of work.
• Maintaining high levels of customer satisfaction and achieving departmental targets.

To be successful in this role, you'll ideally have previous Service Advisor experience within a franchised dealership environment, along with excellent communication, organisational and relationship-building skills. A proactive approach, strong attention to detail and the ability to thrive in a fast-paced environment are essential.

At Vertu Kia Edinburgh, you'll be joining a stable, experienced and supportive team with a strong reputation for delivering outstanding customer service. We are committed to investing in our colleagues and offer clear pathways for career progression, whether that's developing into management or broadening your experience across our wider business.

We are proud to be the motor retailer that invests more in colleague development than any other, giving you access to industry-leading training programmes, ongoing coaching and long-term career opportunities.

Our benefits include:

• 25 days holiday rising with length of service, plus bank holidays
• Access to our online rewards platform offering cashback and discounts with hundreds of retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension Scheme
• Enhanced Maternity & Paternity Benefits

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.