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Job information
This vacancy information is provided by the recruiting employer.
Please apply via the employer's website.
About the Role
- You’ll manage and nurture customer relationships from booking through to service completion, ensuring excellent communication and customer satisfaction.
- You’ll support and train new team members within the Service department, driving performance and meeting KPIs.
- Acting as a key point of contact, you’ll handle complex customer issues with professionalism and collaborate with management for solutions.
- You’ll complete all administration accurately, maintaining high standards of customer care throughout their Marshall journey.
About You
- Someone with previous Service Advisor experience, ready to take the next step in their career.
- Someone who is customer-focused, who thrives on delivering great service and managing expectations effectively.
- Someone organised and detail-oriented, who can manage their own workload and support a high-performing team.
- Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.
Benefits
- Performance rewards: Competitive bonus scheme, based on multiple achievable elements.
- Full tailored training: We provide you with a 3-day off-site Sales Customer Journey course, including visits from expert guest trainers, giving you the opportunity to invest in yourself, ask questions and set you up for a successful career at Marshall,
- Career development: Ongoing manufacturer training and development pathways across the Group.
- Financial security: Life insurance, contributory pension.
- Exclusive perks: Discounts and rewards via a dedicated employee platform.
- Referral bonuses: Up to £2,000 for successful referrals.