Senior Product Specialist - Nuneaton Ford

Allen Motor Group is currently looking to employ a Senior Product Specialist to join our successful team at Allen Ford Nuneaton .

This role is all about delivering exceptional customer experiences. You'll be responsible for managing and assisting customers through both face-to-face and digital enquiries, ensuring they receive expert advice and drive away in the right vehicle and product package to suit their needs.

As a Senior Product Specialist , your key responsibilities will include:

• Managing inbound and outbound customer enquiries via telephone, email, digital platforms, and showroom visits.

• Building strong customer relationships and delivering an outstanding customer journey from initial enquiry through to vehicle handover.

• Meeting and exceeding personal and team sales targets.

• Demonstrating expert product knowledge across the Ford range, including vehicle features, technology, accessories, and ownership benefits.

• Guiding customers through the complete vehicle purchasing process.

• Advising customers on finance options, extended warranties, service plans, and additional products.

• Ensuring full compliance with FCA regulations and industry standards regarding the sale of finance and insurance products.

• Supporting colleagues and sharing best practices to contribute to overall dealership performance.

• Maintaining accurate customer records and ensuring all administration is completed to a high standard.

Requirements

While automotive sales experience is advantageous, we are keen to hear from ambitious individuals who are passionate about customer service and sales. The ideal candidate will possess:

• A passion for delivering exceptional customer experiences.

• Excellent communication and interpersonal skills.

• Strong sales, negotiation, and influencing abilities.

• A proactive and self-motivated approach.

• The ability to build rapport quickly and confidently with customers.

• Strong organisational and time-management skills.

• A professional and positive attitude.

• A full UK driving licence.

Package & Benefits

This position is offered on a 5-day, 42-hour working week with a basic salary of £25,000 plus a sales commission scheme and company car .

In addition, Allen Motor Group offers a comprehensive benefits package including:

• Company car.

• 30 days holiday including bank holidays, with additional entitlement based on length of service.

• Fantastic discounts on MOTs, servicing, repairs, and parts.

• Life assurance benefit at no cost to yourself.

• Retailer discount portal featuring savings from leading UK brands.

• Up to £1,000 Refer-a-Friend scheme.

• Ongoing training and development opportunities.

• Career progression within a growing and successful dealer group.

• High achiever incentives, rewards, and experiences.

If you are passionate about sales, customer service, and building long-term customer relationships, we'd love to hear from you.